Limping in with an OS upgrade just before the end of the year is UK network Orange, which has today announced that its version of the FroYo Android 2.2 update for Samsung Galaxy S phones bought through the network is now available.
As ever in the weird world of Samsung, this is not an over-the-air update – you’ll need to download and apply the Android update through Samsung’s KIES desktop sync tool.
But then after that it’ll be like having a new telephone. And it didn’t even cost you anything. Thanks to reader Stu for the tip.


INQ’s Android phone is an interesting “boutique” piece of hardware, packed with unique interface customisations that go far beyond the headline Facebook integration. We like it a lot.
Il
/ December 29, 2010So, how does one update without a PC? Any ideas? How backwards not to have mac compatibility…
Gary C
/ December 29, 2010There really isn’t a Mac version of KIES? Blimey. Friendly internet cafe?
Steve
/ January 12, 2011try KIES mini….it’s for macs
http://www.samsung.com/uk/support/detail/supportPrdDetail.do?menu=FW&prd_mdl_name=GT-I9000
joe
/ December 31, 2010Well I am my wife each have an Orange Galaxy S and no update for us….nor for my sister or mother in law. So if it is out on the Orange network, it certainly isnt out for everyone!
Phil B
/ December 31, 2010Tried KIES last night (30/12/10) a firmware update avaiable for the SGS which must be fairly new as I only did a firmware update on this a few weeks ago. However download crashed, I’ve recovered the phone OK and will try again. Seen no other notification of this anywhere else. – PhilB
Dave S
/ December 31, 2010well still no update for me 31/12. has anyone actually got the update via kies yet on orange?
Shahid
/ January 1, 2011Hi,
Try updating your version of kies first- from the drop down menu at the top and then update. It worked for me.
Phil B
/ January 1, 2011I was already running the latest version of KIES (this version actually installs and runs on Windows 7!) Ran the update again this morning on my desktop rather than attempting to do wirelessly on my laptop. My Orange UK Samsung Galaxy S is now running Android 2.2 :) Takes about 20-30 mins to do, pretty painless. Now we going to get Gingerbread on the Samsung S? – PhilB
tom
/ January 3, 2011what firmware do you have guys?
Kies keeps saying my device cannot be upgraded.
Firmware version JM1
KK
/ January 3, 2011Neither me. I still cannot upgrade my galaxy s. I am so frustrated wit both Samsung and orange. I have lost hope of my phone being upgraded and repenting on my decision of going for galaxy s.
Ricster
/ January 4, 2011Just Upgraded last night. Seems that Orange have been issuing handsets with locked firmware but you can make it work. I followed this http://apcmag.com/how-to-update-your-galaxy-s-with-android-22.htm and now my phone thinks it’s Australian but it has got FroYo working. My next step is to use country code ORA. Have a read.
Raj
/ January 4, 2011Im Orange UK, been trying for over 3 months. Been through so many sites, everyone is waiting for the update, everyday day i connect to Kies but no luck!
Spoke to Orange today, they advised its been released and use SamsungMobile.Co.Uk, but nothing showing, ring them tomorrow and see what they got to say about it.
Raj
/ January 5, 2011I hear, 10th of Jan is the official upload on Kies
KK
/ January 6, 2011Thanks for the update Raj. Lets c if 10th is any good. I have been in the same footsteps as u….checking since last 3 months almost everday, calling orange but as you mentioned no luck. Also called up samsung, they said to visit their service centres but none of them are in the vicinity where i live. Just so frustrated with Orange and Samsung. Anyways, let us know if you are able to get it on 10th. Cheers
Raj
/ January 8, 2011Found 2 websites regarding Orange 2.2 Update, where they got the information from i have no idea but it surely doesn’t work!
http://www.3g.co.uk/PR/Jan2011/samsung-galaxy-s-android-2-2-update-finally-available-on-orange.html
http://top10.com/mobilephones/news/2011/01/android_2_2_hits_samsung_galaxy_s_on_orange/
dave s
/ January 8, 2011still nothing for me. will see if anything happens on the 10th then i’ll flash
Chris
/ January 10, 2011Just uninstalled Kies then reinstalled the latest version (2.0.0.11011_16).
Connected my Orange Galaxy S, and there is a PDA:JP8/Phone:JP3/CSC:JP8 update waiting! finally Orange have recognised that it actually does have some customers who appreciate the latest updates (even three or four moths late).
Chris
/ January 10, 2011I installed the update – took about 25 mins on a 2mb/s intrernet speed. Phone seems improved faster and new features like pinch rotate in google maps are now unlocked.
I think its worth doing, but i haven’t yet tested to see if the GPS and wifi have been properly fixed
Raj
/ January 10, 2011Hello,
Just uninstalled Kies then reinstalled the latest version (2.0.0.11011_16), But still no luck!
Currently says:
This Version Of The Device Cannot Be Updated!
Current Firmware: PDA:JF3/PHONE:JF3/CSC:JE5.
Whats the hells going on…! I give up, gonna stop trying its a complete waste of time, everyday after work i check, been checking for the last 3 months, allow it!
Raj
/ January 10, 2011Me Again!
Just got of the phone to Orange Tec team, they just told me Samsung haven’t yet released the update, but will be soon keep trying! my advice try in 2012!
Dan
/ January 11, 2011Orange are so annoying.i swear chatting totheir tec team is sometimes pointless.i always get a confused person with no clue to any release dates, and they always say they are testing and it will be a couple of weeks…they have been saying so since october/november time.and they always say they will send a text out when it’s released, but now it seems like a plan to stop getting so many ppl calling so much.i left t-mobile for orange but now seems like a bad move…
Steve
/ January 11, 2011Been after the update since September 2010! Googled yesterday-saw the threads and thought FINALLY. Connected to KIES and…………….yes that’s right NOTHING!
My Girlfriend upgraded with Vodafone in November 2010 to a Galaxy S, her’s came pre loaded with 2.2.
ORANGE…IS IT REALLY THAT DIFFICULT TO LET US HAVE THE UPDATE
If it’s taken this long for FROYO I’d hate to think when they will release GINGERBREAD! 2020 maybe if we are lucky!
Chris
/ January 11, 2011Mine worked fine. I’m running Kies 2.0.0.11011_16 as i said before – and you sould make sure you are using the stock launcher (not ADW or LauncherPRO or others) when you connect to Kies. ‘Home Switcher’ from the market should let you change between launchers.
The settings in the phone now say 2.2 as the Firmware Version and the Build Number is FROYO.BVJP8.
There also seems to be a screenshot feature which i never knew existed before – hold down the back arrow and press the home button. Not sure if this was in eclair and i never found it, or is a new samsung or orange feature.
All i can think of is they are slowly releasing it to a limited number of people each day to put less of a load on their servers? Maybe plug the phone in in the morning and see what happens.
So I hope you guys get the update soon as it seems to have made massive improvements to the phone (especially reinstating wifi for me!).
Allan
/ January 11, 2011I just downloaded the latest version of Kies and I’ve now got 2.2 on my SGS. Hallelujah! I had to restart the PC first before Kies recognised the phone. So when are we getting gingerbread 2.3? A year from now?
Steve
/ January 11, 2011Well………got the latest version of KIES and still nothing. Will give it a bash in the morning and see whats what.
Getting pretty annoyed with this……..orange have definately lost a customer!
KK
/ January 11, 2011Installed Kies 2.0.0.11011_16 but still no luck.
Current Firmware: PDA:JF3/PHONE:JF3/CSC:JE5
Steve
/ January 12, 2011Still nothing this morning…..firmware same as above.
Any suggestions?
Phil
/ January 12, 2011Damn, I just backed up all my stuff thinking this thing was finally out for my phone on Orange. Phone wasnt connecting to Kies so I was going to reset the thing after backup, but I managed to get it to connect again, however I’m also still getting the message:
PDA:JF3 / PHONE:JF3 / CSC:JE5
This device’s version cannot be updated
Whats so different between Orange and stock versions anyway?
Only see a few things on mine, i.e the maps, backup and mail options from Orange.
Phone itself doesnt seem to be locked as I can use a different sim when I’m out of the country.
Chris
/ January 13, 2011Are you guys all making sure you are on the orange launcher not ADW or LauncherPRO? This was the only way my phone connected and responded well to Kies (which is sooooooo much better in its new 2.0… form!).
And mine also has the “This device’s version cannot be updated” before the update, and it still works. so if you are seeing that message, don’t give up hope yet
Phil
/ January 13, 2011I can connect to Kies fine now, not sure what the problem was before and dont run any other launchers.
Isnt Kies 2.0 a beta?
mike
/ January 13, 2011I had to delete The old version of kies and install version 2.0. my galaxy has always had problems connecting to kies. The only way I can connect now is to plug my phone in first, Wait a minute then run kies. Still no update to froyo though. What is orange launcher, adw and the other launchers bein mentioned?
Chris
/ January 14, 2011Basically a launcher is the bit of the android operating system you see. Like the homescreens and the application drawer. A lot of people swap the one that comes with the phone for another more customisable one from the market. ADW launcher and LauncherPRO are just the names of the two most popular replacement launchers. I personally use ADW, just because I really like the homescreen gesture shortcuts and the swipe actions. I’d say it is definitely worth having a look at another launcher because they really allow you to personalise your phone and often speed up the phone. Its mentioned here because to connect well to kies you need to switch back to the stock samsung touchwiz launcher or the (shit) one provided by orange.
steve
/ January 13, 2011I tried kies 2 as well but nothing happened when i plugged phone in so uninstalled and put original kies back on. Still no froyo mind
dnbkittie
/ January 13, 2011Ive been in contact wiv orange n after literally telling em to stop fobbing me off someone finally listened. After further investigation it seems that ppl who got phone direct from orange couldnt update n those from carphone phone 4 u etc could update. Those wiv orange direct have to wait. Yesterday i was told release for phones with orange software was not yet released. I pointed to the guy on twitter tweeting about the realease before xmas n asked her to investigate coz thats not true. Today i see website orange galaxy page says update now available. Well mine still doesnt work so waitibg for orange to call me bak again to recofirm that direct orange phones still cant update. im running 2.00 new kies n i have launcher pro but use hone switcher to change to stock version. Frustrating.
JP
/ January 13, 2011iv also got version JF3 JF3 JE5. Tried kies just now thinking it must work now surely but NO CHANCE it STILL says ‘This version can not be updated’ really p***** off now . It seems like people with this version are havin the most problems- typical!! Im so annoyed and frustrated with orange also samsung and regretting getting galaxy s. Wish id had a HTC now. I think i will phone orange and tell them how annoyed I am .
JP
/ January 13, 2011I also used switcher to change to the stock launcher and have neweset version of kies
dnbkittie
/ January 13, 2011Can ppl actually phone orange n tell em. They dont believe me wen i say other ppl av problems!!
JP
/ January 13, 2011I will definitely be phoning orange 2morrow and if they dont give me some kind of sense i will consider leaving them cos iv had just about enough of them messing everyone around. Its not the way to keep their customers thats for sure
JP
/ January 13, 2011I will post any sense if any, that i get from orange
mike
/ January 13, 2011I rang orange and just got told I would receive a text when its available and not to worry about this anymore. patronizing useless morons
Mo
/ January 13, 2011No luck :(
Raj
/ January 14, 2011Me brought my phone direct from Orange, and No update for me till yet so this theory could be true about phones direct from Orange dont have updates.
steve
/ January 14, 2011I was sent a replacement unbranded phone as music player did not work properly it says version 2.1 update 1. installed new kies and still cannot read that my phone is plugged in grrrr
anon
/ January 14, 2011Same firmware (JF3 JF3 JE5), also says “cannot be updated”, kies 2.0. Orange website says it should be out by now – such lies… Seems to be everyone with this firmware is having problems.
Dave S
/ January 14, 2011grrrrrr. still nothing for me either
jf3,jf3, je5
Gav
/ January 14, 2011Regarding firmware version not being able to upgrade, I’ve had exchanges with Orange and eventually got more information from them …. there is a known issue with the phones supplied directly from Orange and their firmware. It is with Samsung to sort out, but no timescale given !!! Why are we waiting ??? What is soooooo special about the Orange Froyo version for the Galaxy S ?!?!?!?
Anonymous
/ January 14, 2011I have just spoken to Samsung directly about this… apparently some of the handsets issued to Orange were firmware locked. The only way to get around it according to the guy I spoke to, is to take your phone to your local samsung service centre so that they can overide the lock and enable the upgrade. Orange should be ashamed of themselves for not checking this….
dnbkittie
/ January 14, 2011Hi i also spoke to samsung again today who told me to take to a repair carephone warehouse, only a few in every given area mind (as to be a repair centre – look at their store locator online), and they will need to flash the phone which is a totally restore more powerful that factory reset but it wipes everything, apps, settings, messages the lot (great! thanks guys) and reinstalls the software and apparently that then unblocks the block and the they can install the update for you. If that doesnt work then u have to send off to Samsung for 15 days for them to fix. Well i have answers, but really this is quite wrong for such a big carrier to have to go through all that for a software update just because u went direct with orange…
E
/ January 14, 2011Wow, so Orange firmware-locked their own phones, despite knowing that Android relies on updates for security patches and feature updates? Makes me glad that I’ve got an unlocked and rooted handset, let me tell you. The networks are really dropping the ball with Android right now.
JP
/ January 14, 2011I also just spoke to orange. They said the same as everyone else that there is a delay with the firmware update if youd got the phone direct from orange. They would text me when its available. They didnt say when tho. I hope its sooner than later. I cant believe a company as big as orange has done this its ridiculous. Soooooo frustrating!!!!!!!
Tony
/ January 14, 2011http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=300515025502&ssPageName=STRK:MESELX:IT#ht_675wt_1139
anyone have theses type of case?
Steve
/ January 15, 2011Android 2.2 (Froyo) now available for the Galaxy S
The moment you have all been waiting for is here, click the below link to find out how to update your handset……..
THIS IS STRAIGHT FROM THE ORANGE WEBSITE!!
Been connecting to KIES ALL day and still nothing………this is just getting ridiculous!!!
Steve
/ January 15, 2011On the phone to orange now…………….according to their ‘technical’ team the 2.2 update hasn’t been released yet, SO i refered them to THEIR website advertising the fact it is!
On hold……again…… while they ‘look into it’
5 minutes,still on hold……
*yawn*
15 mins later….logged the fault and suggested it may be a handset issue BUT it could also be that the update has been worked around KIES 1.5.3 not 2.0? (not sure why that would make a difference). May send out a new handset, may not.
Back on hold – call time so far 40 mins!!
RIGHT – they are going to test a galaxy s with the same 2.1 update1 firmware an try and update it through KIES 2.0 IF it doesn’t work then they have made a massive balls up (will be passed on to the network & devices team to sort), if it works then it’s my handset will call me back and send me a new handset.
Phew……just the wait for their call now then i suppose.
Hope this helps people!
ks
/ January 15, 2011Spoke with Orange again yesterday and they assured me that the update will be available within the next day or two!, Funny that because they told me the same thing back in December. I am seriously thinking of selling my Galaxy now on ebay and using the money I get for it to help pay off my contract with Orange.
I have had enough Orange and I have been a loyal customer for over 10 years, not anymore!! going to try another phone with a different network Orange you suck!!!!
JP
/ January 15, 2011I was also feel like going to another network i hav been an orange customer for about 10 yrs or so they should know better i think theyve really made a complete disaster of this business with updating the galaxy S
ks
/ January 15, 2011Its funny what response you get from Orange when you threaten to leave them, I have just been told by their tech team that I have to change the date on my phone from 15th Jan to the 15th Feb and that they will be sending me a message within the next hour or so which will un block the firmware and then I will get the update through Kies. God knows why you have to change the date? I will wait for their message and see if it works, if it does I will let the rest of you know ASAP, and then you can get on the phone and demand they upgrade you too. I could be wrong but I think a lot of our devices are being updated manually by Orange a handful at a time hence the reason you have to wait for a message. But like I said when I get my message within the hour I will update you all.
ks
/ January 15, 2011Right!!! I did not receive a message surprise surprise so I phoned them back yet again and unbelievably I was told that I should never have been given that information (about changing the date and waiting for a message) apparently that was for a HTC phone running android software not my Galaxy which they know I have, I mean come on is it that hard to get your clients information right Orange!!.
I spoke to someone who for once was very helpful and I am getting a new device delivered tomorrow (yes on a sunday) that will be able to update to 2.2 straight away (fingers crossed). So my advice to anyone with jf3,jf3, je5 which cant be updated at the moment because of a firmware fault, is contact Orange and get another handset as it looks like people with jf3,jf3, je5 firmware are going to have to send their phones of to Samsung to have the update. If you decide to just wait for an update when your running the above mentioned firmware you will be waiting forever!!!!!!!!!!!!!!!
Mad Mo
/ January 15, 2011right.. i got my SGS direct from orange via a contract uprade,
i connected it to my PC and kies and it says new firmware is available… why has no one else had any luck?
my SGS is JM1 JM5 JM3
Steve
/ January 16, 2011Let us know if you get the new handset AND if it updates. Cheers
mike
/ January 15, 2011i have been on the phone to orange for 55 minutes!!!!! first they said as far as he knew it hadnt been released for galaxy s. told him that on the orange website it even says its been released.then he tried telling me it was done through smasung kies not through orange, told him i been trying keys for months!! was on hold for a year or two then he told me again it was nothing to do with orange its from samsung and there was nothing else they could do. told him about everyone with the same firmware couldnt update, apperently there have been two updates in november for this phone?? first i heard as mine always says cannot be updated. anyway , i said about getting a new phone and after a bit of checking he said he can get a reconditioned sent out tomo. (sunday) brand new ones only within 28 days. seemed he hadnt heard anything about this problem or he wasnt letting on.
Sharan
/ January 17, 2011Why are orange tech support so bad now? It wasn’t always like this!
mike
/ January 15, 2011yea i know i cant type too.was hoping for a new phone anyway as my mic is pants when recording videos. way to sensitive.last samsung phone il be getting.
Mad Mo
/ January 15, 2011right.. i got my SGS direct from orange via a contract uprade,
i connected it to my PC and loaded up kies (just now) and it says new firmware is available… i will update it soon because my battery is nearly flat….
why has no one else had any luck?
my SGS is JM1 JM5 JM3
Mo
/ January 16, 2011still the same
jf3,jf3,je5
“This version of the device cannot be updated.”
DarrenE
/ January 17, 2011I have that version too, will not let me update – let me know if you get any luck!
ks
/ January 16, 2011Right peeps as I said I was getting a new phone from Orange today and low and behold it arrived an hour ago, it was still android 2.1 but this time the firmware was JM1 JM5 JM3 instead of JF3 JF3 JE5 which I explained has a problem, and wahey!!! plugged it in and there it was in black and white ( your phone requires an update ) have just completed the update and I am now running android 2.2 and the build name has changed from Eclaire to FROYO, Hallelujah.
The phone is smooth quick and I have to admit looks better ( vibrant colours ), demand your phone is changed if you are running firmware JF3 JF3 JE5 it will not update the proof is in the pudding people, they changed my phone and it updated without any problems!!!!!! hope this helps.
Sharan
/ January 17, 2011Did you get a brand new phone or a refurbished one? Who did you speak to to convince them to send you another phone. I only ever get through to incompetent tech support people who don’t have a clue about anything!
SL
/ January 29, 2011f
SL
/ January 29, 2011I totally agree with ks.
I’ve just received my replacement phone today following MONTHS of trying to upload 2.2 and speaking to incompetant techs at Orange. Finally spoke to a wonderful tech who advised that the JE3 version that I had was never going to update – aparantly they have been accidentally locked in some way by Samsung.
Sharan: my tech had to make up some fault as the phone wasn’t strictly faulty. In this way, he could justify sending me a new one. Try asking to speak to someone who actually owns a Galaxy S.
I don’t like all the new Orange rubbish on board, but so far the phone does seem to be running better.
KK
/ January 17, 2011I spoke to Orange today about this issue and they informed me than they are releasing updates in batches and that I should receive sms from them when the update for my phone is ready. I insisted that there is a problem with the phones provided directly by Orange with the firmware JF3 JF3 JE5 and that I should receive a replacement but the lady was adamant to provide me with a replacement. She just told me to wait till I receive the sms (with no specific timeframe). More frustration for me. I just feel like requesting my bank to stop all the direct debit payments of my bill to orange until this is fixed. Hopeless…………………
dnbkittie
/ January 17, 2011Think that sms is loaded of crap. Ill speak to the person ive been dealing wiv today n see wat the score is
DiscoDave
/ January 17, 2011Hi,
Just spoke to Orange. Apparently some batches of i9000 were sent out with an update lock (my phone is JF3 JF3 JE5 too). Samsung have a deal with Carphone Warehouse and you need to pop to a branch which will unlock and update your phone at the same time. NOT ALL BRANCHES ARE PROVIDING THE SERVICE, so check before you set off with phone in hand.
Good luck!
Sharan
/ January 17, 2011If Orange know about this why don’t they tell customers instead of infuriating them with random advice and comments!
cant update
/ January 17, 2011i cant seem to update either, what a joke…how can it take this bloody long, google should just let anyone do an update
JP
/ January 17, 2011This problem is so big now surely orange hav to either provide replacements to direct customers with JF3 JF3 JE5 firmware or issue a statement telling us what to do its just not very professional of them as they r one of biggest companies. I mite try carphone warehouse myself to see what they can do. Il be very shocked if i hav any kind of text off orange. I also phoned them couple of days ago.
KK
/ January 18, 2011If anyone had any luck with carphone warehouse that please update……..thanks
ks
/ January 18, 2011Sharan – I believe I got a new phone as they said they had a phone put aside for me ( probably because I phoned every day for a week ). I have a friend who I wont name who works for carphone warehouse, I spoke with him on your behalf about the possibility of them being able to help with the issues on the firmware JF3 JF3 JE5 and he said that only a few stores can do it (blue water being one of them), but be careful you will incur a £14.99 charge as the update is done by their geek guys (tech team) as the phones where not purchased through them and they wont promise that it will work. So before going to a carphone warehouse store I advise that you contact them directly first and ask for advice.
All I can say is I spoke with someone at Orange who I believe was called Simon and once I made him aware of the problem I received a new phone which I had to update through kies and it now runs 2.2 Froyo, I dont believe Orange about the SMS as they told me the same thing for weeks and no message arrived.
steve
/ January 18, 2011Just spoken to orange and i have new phone being del. Tomorrow.this carphone warehouse story seems to have come from the overseas call centre. I would advise ppl to only speak to the uk tech support they were far more helpful
dnbkittie
/ January 18, 2011Orange know there is a definate problem. Just waiting on finding out whether they can do nefin on my current handset to allow the update before sending me new handset. Means losin all my apps. Does ne one know if i can bak up my apps? But least we have a result. We wont go empty handed this time
steve
/ January 18, 2011U cant back up apps. 2.2 Update allows u to save to sd card though. Cant wait to get new phone. Get on phone to orange everyone dont accept no for an answer
Arthur
/ January 18, 2011You can back up apps to the SD carde through the Astro File Manager app, which is free to download. Just go Tools from the menu and you will see Application Manager/Backup When you get the new phone you just pop the old SD card in and restore using Astro (you will need to download Astro again first though).
And I hope Orange get this sorted soon because I’m suffering the same problems.
steve
/ January 18, 2011I wouldnt hold your breath mate
ronnie
/ January 18, 2011Very frustrating, without a straight answer from Orange as to what is going on all you can do is complain and demand a replacement.
Its not just phones purchased directly with Orange though…
I purchased my SGS from P4U albeit with an Orange contract – the box it came in had a big sticker saying “Only for sale on the Orange network”.
Incidentally I tried upgrading my existing Orange contract with the Orange shop across the road and they couldn’t offer the same deals as Orange had online – why treat their customers so differently? I can only assume the retail shops are franchises of some sort, or are run with a different set of aims. Anyway, I popped into the P4U shop and ended renewing my contract via them, they had the phone in stock and didn’t want me to pay the extra £50 the Orange shop wanted. Still, I’m stuck with the same problem – still can’t upgrade to Froyo.
Today I’ve tried using the very latest version of Kies (unstalled the old version, fresh reinstall – reboot just to make sure) Kies reports my phone [ Build: Eclair,Firmware 2.1, & an JF3 JF3 JE5] can not have its firmware upgraded.
Looking at other forums it seems that there is a gradual roll out of this firmware to cater for all the various mobile operators and country variants, so if some Orange phones upgrade fine and some don’t I can’ help but think the UK retailers source phones from all sorts of countries to fulfill demand – its likely it just so happens the JE5 specific firmware isn’t released yet? Perhaps wishful thinking.
I will hold fire for a while – see how the firmware update affects the early adopters , hopefully the JE5 variant gets sorted by then – or the screaming starts.
Orange support clearly need to undertsand more deeply what they are supplying and supporting.
Tony
/ January 18, 2011Wow I came to this site first when there was 3-4 peeps with issues, seems like there many more of us facing the same crap from Orange….!
Ive finally got some where after months of hassling Orange, who ever you speak to at Orange dont have a clue, Ive heard all excuses, Firmware isn’t yet released, firmware being released day by day by serial numbers, firmware will be released soon, update your windows ..blua bluaaa! All crap!
I found out from Samsung the real fact, the first batch of handsets sent to orange were “Firmware Locked”, simply meaning cant receive updates, its needs to be done manually, thereafter will ok with auto updates, so stop waiting for something just that isn’t going to happen.
Only one option, Ring Samsung (Number with Orange, Just ask for Samsung contact details), find out the nearest repair centre, BACK ALL your contacts because everything will be erased, take it to the repair centre and they will update your galaxy s to 2.2 for free as long as you mention Samsung has sent you, its covered under warranty.
I live around Heathrow Airport, Ashford was the nearest to me, but repair centres all over UK, If anyone wants Ashford contact details just let me know.
Im now running 2.2, Oh if you dont know Galaxy S2 is out from Tuesday, just seen it at the repair centre, wowwww factor!
Rich
/ January 19, 2011Yep the same problem!
Even better, I spoke to samsung support and they claim that all sgs’s can update, I said no they can’t so they said go to a service centre, I phoned the service centre and they said they won’t do it because they have had so many failed upgrades!
Fancy that hey!
Anonymous
/ January 19, 2011Well i got my 3rd replacement phone this morn plugged into pc and now updated to froyo…happy days. Good luck everybody
Dave S
/ January 19, 2011has everyone updated?? i stil can’t
Anonymous
/ January 19, 2011Do u have the je3 je3 je5 firmware?
JP
/ January 19, 2011Well I just had my replacement phone from orange which is JM5 JM1 JM3 . (I did have JF3 JF3 JE5 ) I connected to kies and guess what — STILL SAYS CANT UPDATE — I cant believe it, i even uninstalled kies and re-installed it. Sooooo p******* off now !!!!!!! Think i mite hav to try another replacement. Has anyone else had probs with this version
Rich
/ January 19, 2011I rang up following the experiences above and asked for a replacement phone stating the faulty firmware status, arrived tonight and upgraded without problems. Don’t accept the suggestion of going to the samsung repair center, demand a replacement.
steve
/ January 19, 2011Exactly rich got my replacement too today and all good
Mo
/ January 20, 2011The problem is that I bought my phone from Ebay although with box and accessories but I am sure they are not going to replace it.
mike
/ January 20, 2011Received my new galaxy and before i could even start kies it was telling me my phone had an update available. 3 3 5 is defo to blame. Got my contract straight from orange so don’t wait for any texts. Demand a replacement. Had my old galaxy 7 month so time is not a problem for it
anon
/ January 20, 2011Have any of you done a factory reset after the kies update to 2.2? (By factory reset, I mean holding down power + home + vol up as you turn the phone on – apparently it’s best to do this after upgrading to 2.2 in order to clear old 2.1 files that can cause problems)
Also, how is Orange 2.2 :D? What’s different? Is it much faster than 2.1? Dare I ask, any problems …?
JP
/ January 20, 2011I cant seem to update on kies to 2.2 . Just had replacement phone . Ive now got JM5 JM1 JM3. It doesnt say cant update it just says which version it is, it doesnt offer an update. I know some people with this version have updated to 2.2. Does anyone know what to click on in kies or does it just say update available ?
Kerry
/ January 20, 2011I have just spoke to orange and they have told me to speak to samsung directly.
not an orange problem as far as the girl was concerned, she also said that with all due resepect that people on chat rooms are not technically trained, to be honest not sure she was either.
of course when i have then tried to call samsung, they are not open, close at 6pm! so another case of orange trying to push the blame, i will keep trying!
steve
/ January 20, 2011I had most success talking to the uk call centre they were very helpfull unlike theindian call centre where fault finding is read straight from the pc screenthey are useless
dnbkittie
/ January 20, 2011Orange know there is a problem. Demand the person to find out about it. Yoy have to push them. If they say they know nothing about it you can refer them to this link. They have net on computers so they can have alook. I know for a fact that head of technical support knows about this problem.
anon
/ January 21, 2011What is official orange 2.2 like? If it’s not that great, I might just flash the phone myself. Seems too much effort to keep arguing with Orange (also sent them an email over 1 week ago which they haven’t replied to yet)
Arthur
/ January 21, 2011Been thinking the same thing myself – why not just use Odin to flash it. Even better we can go straight to 2.2.1 which is supposed to fix some of the issues with 2.2 experienced by Galaxy users. Who know when Orange will get around to that version.
Anonymous
/ January 21, 2011I know how you are feeling fellow galaxy s users. I had it out with Orange last week to the point where I was cursing them about the shambles of a service they are providing to us all! After being told the same thing; It’s on it’s way and you will get an sms telling you it’s avaialble I decided to to flash it myself. It took me a while to do it but it’s definitely worth it. It provides much better performance overall and a nice set of tweaks to make the most of the phones hardware.
dnbkittie
/ January 21, 2011What did ppl say to get a replacement. Apparently firmware upgrafe problem isnt a ‘fault’
Rick
/ January 21, 2011Called up Orange, advised the agent I have the locked down firmware JF3 JF3 JE5 and that when I attempt to upgrade via Kies it tells me ‘ your device’s firmware cannot be updated’. I also mentioned I would have nothing to do with Samsung/Carphone warehouse as I bought the phone from Orange and it is their responsiblility to provide a handset which is fit for purpose. DO NOT LET THEM FOB YOU OFF WITH ‘take it to a repair centre’. Anyway within 5 mins and a chat with his supervisor the agent advised they will send a new handset already with 2.2. Anyone else requesting a replacement ensure it is being sent with 2.2 preinstalled!! Get the handset tonight, whoooo hoooo.
Rick
/ January 21, 2011FYI
The sale of goods act s.14 states that if the device goes faulty and is reported to the retailer within 6 months of purchase, it is reasonable to assume that the device was faulty at point of purchase and is the responsability of the retailer to repair, or where a repair would cause significant inconvenience a replacement.
KK
/ January 21, 2011Just had a chat with Orange Cust care and was pretty straight forward. They sending replacement tomorrow. I just spoke to the point – ‘Unable to upgrade to android 2.2 and I have been trying this since Orange has officially released this upgrade’ and he straigtaway confirmed my details and said will be sending replacement tomorrow. I also requested him to send the upgraded version of the phone (already upgraded to 2.2) so that i donot have a hastle of upgrading it but he said he cannot guarantee this but he will put a note to the team who will be sending the phone. Will update you once i receive my phone…………
PaulB
/ January 21, 2011I phoned Orange and been told to take my phone to Warrington to get it “fixed” cant say im that impressed with the service, but I love my phone! Will be going tomorrow to the repair shop to see what they say.
dnbkittie
/ January 21, 2011Finally getting replacement tomoz morning. Wil let u know wat happens
Rick
/ January 21, 2011My replacement arrived and was not already 2.2 as promised by the orange agent. Was 2.1 PDA: JM5 / PHONE: JM1 / CSC:JM3, very unimpressed with orange but hooked it up to my PC and it straight away alerted me to an update PDA:JP8 / PHONE: JP3 / CSC:JP8. Upgraded successfully and running 2.2 now.
So there is the solution everyone, DON’T take it to a repair centre, Orange are required by law to provide you with a working phone and don’t stop with them until they promise to send one to you next day!
tom
/ January 22, 2011Any news? Hopefully good ones about the upgrade?
I have tried with the new version of Kies (2.0.0.11011_6) but still get the usual message:
“This version of the device cannot be updated
PDA: JM1 PHONE:JM1 CSC:JM1
tom
/ January 22, 2011Anyone with some news? Good one hopefully.
I have tried with the version 2 of Kies but still get the same message:
” This version of the device cannot be updated
Current version: PDA: JM1 PHONE:JM1 CSC:JM1″
Does everybody on the firmware 2.1-update1 have the same version? It seems to me there are lots of them out there…
Mo
/ January 22, 2011NO LUCK!! I have just called Samsung service center near Angel and the guy said Orange has not provided any update for that particular version (jf3,jf3,je5) so wait.
anon
/ January 22, 2011Question to people who have official 2.2 orange update – is it worth the wait? Is it faster, are the Orange Apps still there (and if so, are they better because old versions always give me errors … terrible software)? Any other comments you can give us?
If the reaction isn’t that positive I will think about flashing the phone myself to get unbranded version of Froyo without Orange’s bloatware.
Thanks for help guys.
dnbkittie
/ January 22, 2011Got my replacement today. It was 2.1 with a completly different interface. My old one wasnt an orange homescreen but this one was. Very odd!! Its like orange issued different versions of 2.1. Pluged in n there was an update. Yay. So now on froyo. Much improved. Worth the wait
KK
/ January 23, 2011HI, Atlast after lot of verbal fight with Orange, I received my replacement today morning. As mentioned in my earlier message, I was scheduled to receive my replacement on Saturday morning but no one turned up in the given schedule time frame. I called up again yesterday and the guy told me that there is not scheduled delivery in the system against my account. He denied to give a replacement saying that my phone is more than 6 months old and that i need to pay £173 for replacement. I just got furious as on Friday one guy agrees for replacement and doesnot bother to send the replacement and on Saturday other guy is denying to provide a replacement. After a lot of argument, he put me on hold, came back after 5 mins and said will be sending a replacement. This time i made sure that i take a reference number and name of a person so that i am not fooled second time. Atlast today morning i received my replacement. Believe me guys it is a lot different with Orange homescreens, loads of games and obviously i upgraded to android 2.2 successfully. So my recommendation is fight for your replacement if they say no……………..
anon
/ January 23, 2011This is what I’m a little sceptical about – at the moment my phone is fairly “clean” in terms of Orange bloatware and games, and I can access the phone’s factory reset option when it reboots. Not so sure I fancy getting a replacement just yet if there’s a lot of junk that can’t be removed. Might go down the Kies registry hack route instead. Think I will hold on with my JF3 JF3 JE5 firmware for another week or so and see if they have any more information on the situation by then. Crossing my fingers for a miracle update!
dnbkittie
/ January 24, 2011After being impressed with Froyo, i am now not due to Oranges stupid bloatware. I havent done that factory reset after upload so i may well do that and see if that makes a difference. But i am experiencing a number of problems now, which at first i didnt. Firstly none of my launchers will work (Launcher Pro, ADW). It just black screens and forces close using home switcher to try to make default. if i just select launch it chnages but as soon as i close an app it reverts back to the horrid orange homescreen. i never had that on my 2.1. Also in my notification bar i now dont have silent or vibrate so i have to use the power button to change to silent but that vibrates. i cant toggle easily between proper silent and vibrate anymore. i use NOLED and now when i change my phone from silent to ring it disables the NOLED. My push notifications for Facebook and GMail are not working. I have no idea why. Gmail worked fine before on my 2.1. I’m pretty sure its the orange bloatware causing the problem, but who knows and i cant be bothered to argue with orange about it anymore.
Anonymous
/ January 24, 2011So I just called Orange as was told that 2.2 just isn’t out yet, and that there’s no reason to issue a replacement as it just hasn’t completed testing yet. Anyone know what the magic words are to make them admit there’s a problem with that particular firmware version?
froyo
/ January 24, 2011Wow – Orange really have messed this one up, haven’t they? Releasing the update several months late, probably just so they can fill it with unnecessary bloatware to cause incompatibility errors. What’s the point? Wasn’t Froyo meant to help cure the bugs?
Gary C
/ January 24, 2011Do I understand this correctly? Orange has somehow sold a batch of phones that can’t be upgraded, so is replacing the handsets?
anon
/ January 24, 2011Yes, except not everyone is managing to persuade Orange to replace their handset. Supposedly Orange are looking into it, but when it took them this long to get some form of update out, you can’t hope for much :(
dnbkittie
/ January 25, 2011Hi, review on my update from yesterday. After restarting my phone somethings seems to be fixed. My push notifications are now working. Be aware, you need to change way more settings to get the same effect as 2.1! Its confusing. I got my launchers to work eventually but as it was orange homescreen before you need to use the orange homescreen app to change the screen to your launcher and then also use home switcher to change to your launcher. Thats stupid orange bloatware for you. My old 2.1 never had the orange bloatware. Basically any phone that didnt have orange bloatware wouldnt update (probably the earlier phones, although i got another one in September and it didnt have orange bloatware on it). Phones that had orange bloatware will update, like the one i received at the weekend! The kernel is completly different. I was lucky to get my phone replacement for free but if you have insurance you could always go that route ;). They are still trying to work out what the problem is but in my eyes the handsets running JF3 without orange bloatware dont update and the handsets running JM1 with orange bloatware do. Try saying that to them. Say other ppl have had replacements, refer them to internet forums and say that its being investigated by the tech team and management…because it is.
Sharan
/ January 25, 2011I managed to convince Orange to send me a replacement phone. Waited most of sunday for it only to discover the courier said the delivery has failed! Anyway it finally arrived on monday morning!
Completely different phone! Has an orange homescreen and games such as SIMS 3 and bejeweled preloaded. Can also get my hotmail on it!
Have made a complaint about customer service by orange (particularly from the Indian call centre) and have decided to leave Orange once my contract is up! Prices keep going up, service keeps going down!
betwixt
/ January 25, 2011I’m still stuck with 2.1 and “cannot be updated” from Kies. Can anybody tell me if the Froyo update fixes the FM radio so it plays in stereo?
Sharan
/ January 26, 2011I take it back. The games are not pre-loaded, they are demos which you cannot play more than once and cannot be deleted! What a pain!
Anyone else not able to toggle between 2G and 3G? That option seems to have disappeared since the update!
anon
/ January 26, 2011Demo games that can’t be deleted .. oh my what a load of junk! Think I’ll stay with 2.1 for now then! Who could possibily have thought all that bloatware was a good idea???
anon
/ January 26, 2011That’s made the decision for me too, I’ll flash the vanilla 2.2.1 firmware I think. I would love to know if they actually get anyone to sign up for the paid versions of this junk – particularly that email application.
anon
/ January 27, 2011Orange has taken down the update instructions from its website :) Guess they are having a rethink?
lee
/ January 28, 2011orange has since put the update page back up and still i cannot update
Jeff Cozens
/ January 29, 2011Orange waste of space Have contacted them 4 times about this update not working and they are useless going to give up with my Galaxy s and by an HTC unlocked, the Galaxy is slow and sometimes I cannot answer calls because the screen will not open ” just what you need for a work phone”. Stuck with a further 18 months contract with them but the I am gone There customer service is totally useless whether talking or writing to them, they have no rerspect for their customers.
tom
/ January 30, 2011Ok, is there an alternative way to get this upgrade?
I heard of Odin but it seems a complicated way to me, any place where to take the phone and have it upgraded? Possibly without all the “Orange stuff” that comes with it?
Rick
/ February 1, 2011It’s been nearly two weeks since Orange sent my replacement after being unable to update my Galxy S to 2.2 and happy to report its much more stable. Less menu lagging, more stable phone in general and the orange bloatware isn’t too bad. Another improvement is that my old phone would only work with Kies 10% of the time when connected via USB, now its 100% with my Win 7 64 bit PC!!
It does appear that Orange recieved an early batch of Galaxy S handsets and sent them out with a locked down firmware (JF3 JF3 JE5) that cannot be updated without even considering the effects this will have on its users down the line. A very poor decision if you ask me, I’m seriously considering another provider after this contract runs out!
For anyone out there still unable to to update to 2.2 due to the locked down firmware don’t accept anything other than a replacement from Orange! Certainly DON’T agree to take it to a carphone warehouse repair centre as this is not a guarenteed fix (and they are passing the buck to you) and defintely DO NOT pay ANY money for a replacement! Orange are well aware of the problem (well the management are).
150 from your Orange phone or 07973 100 150 from another. Do not end the call until the agent advises your replacement handset will be sent out free of charge!
TAKEN FROM THE SALE OF GOODS ACT::
If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.
In the first instance and if considered appropriate, the seller must offer to at least repair the goods (THIS DOES NOT INCLUDE SENDING YOU TO A ‘REPAIR CENTRE’). They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused (WHICH IT IS!!) you should be given a REPLACEMENT item on a ‘like for like’ basis (and not simply the cheapest and most basic model).
KEEP FIGHTING ALL!!
Vajahath
/ March 13, 2011Hi Rick
Very pleased to hear that you have had success sorting this out. I have been struggling with the same issue and get fobbed off by Orange all the time. I have now cited your example to them. they are still resisting any change of handsets in my case. could you please let me know on what basis was your handset changed (was it within 6 months of starting your contract? some details of your contract may be helpful in so much that i could force customer services to look at your case specifically and sort my phone out on similar grounds). also, did you have to pay for insurance or delivery at all. Thanks a lot for your help.
anon
/ February 1, 2011Remind me again what bloatware you have? On my 2.1 I have Orange Wednesdays, Orange backup and Orange Maps I think. What else is there on 2.2? Might take the plunge if it doesn’t sound too bad…
lee
/ February 2, 2011had the phone changed today and guess what they sent the same jf3 jf3 je5 firmware told them this handset is also faulty lets hope the next one is better but not holding my breath, even the lady at orange said it should come pre installed with froyo ye right this is orange months behind with updates so what chance have i got of actually getting it i wonder
Steve
/ February 2, 2011Just got off the phone to Orange.. 3/4 of an hour mostly on hold. There ‘technical support team’ (possibly the tea lady) changed there mind from there are no issues with the phone to yes we do know of some issues with this handset after 15 min on hold. They then wanted me to check settings on the phone??? Got a manager phoning back later. Orange customer support seems to be getting worse and they will lie and try and fob you off. Thanks Rick for letting us know your experience, the Sale OF GOODS ACT extract is particularly helpful for anyone wishing to phone Orange as do seem to listen that bit more when you start quoting from it.
anon
/ February 2, 2011Will be interested to hear what the manager says to you! Replacement phone time!
anon
/ February 2, 2011I wonder whether JF3 is really “locked” – maybe an update is possible? But I doubt Orange are working on that possibility.
Steve
/ February 2, 2011No phonecall from orange manager… Surprised? Nope… Just got back off the phone to them again and Surprise Surprise they know all about the problem at the Indian call centre. Replacement on the way tomoz with the promise of it being replaced if the ‘new’ one cant update… Moral of the story KEEP NAGGING ORANGE!!! and yes this firmware has an update issue
JP
/ February 2, 2011I also just got off phone to orange I phoned them three times. 1st time they told me to remove sim and memory card connect to kies—DIDNT WORK. 2nd time they told me to check settings on phone like steve said earlier and set calendar 3 wks in advance???? couldnt even find those settings for updates— STILL DIDNT WORK. 3rd time they told me to phone samsung direct (no. is 08456 7267864 between 8am-6pm) will try 2mor. I hav version JM5 JM1 JM3 its my 1st replacement. SOOO p*******d off!!!!!
Chris
/ February 4, 2011How can you tell which firmware your running?
JP
/ February 6, 2011To Chris– to see which firmware your running go to the phone keypad an type in *#1234# and it should come up then
JP
/ February 6, 2011im getting to the point wher im feeling like i want to giv up on a froyo update iv phoned orange few times now they just tell you to try this and try that nothing works and im not that clever enough to do a flash or odin or whatever. Im in a contract as well which has got over a yr left i really want a different network and even a different phone orange have gone to the dogs. Really had enough does anyone else feel the same
anon
/ February 8, 2011I like the phone but know it would be better with 2.2 (BBC iPlayer :D). Surprised that Orange haven’t even said they are looking into the problem – probably just hoping it will pass by without too many complaints. Think I’ll give them a ring and check the score later this afternoon.
Jeff Cozens
/ February 8, 2011JF3 is not locked it will flash using Odin I did it yesterday and its so much better
PaulB
/ February 9, 2011where are the insturctions for flasing the phone with Odin? Im not waiting for Orange anymore!
dans
/ February 9, 2011Which phone do you have?
If galaxy s, flash with Darkys rom at xda-dev.
anon
/ February 9, 2011Only problem is that if you make a mess of it you will probably have voided your warranty.
jp
/ February 9, 2011Im not goin to do odin cos i know id make a mess of it don’t think its that easy
dans
/ February 9, 2011Its pretty easy, root and do a backup with ClockWorkMod, then just flash the rom.
Read the thread at xda-dev first.
JP
/ February 9, 2011Thanks for that info will try im not sure if il be able to do all that not very technically minded but will try
anon
/ February 19, 2011Any news? Anyone managed to update via Kies, or have you all managed to get replacements from Orange?
JP
/ February 21, 2011Im still unable to update to 2.2 thru kies iv had one replacement not much sense from orange iv phoned them about 6 times they told me to phone samsung . Im probably the only one left on 2.1 it wouldnt surprise me !!!!!!!
Mossy
/ February 23, 2011I have to say I’ve had awful customer service experience with Orange…..spending over an hour on 2 calls with them over a billing fault after they had failed to respond to my 3 emails through their own web site.
Please don’t let these experiences reflect in any way on your Samsung Galaxy S. Mine is the best phone I’ve ever had. I’ve got it rooted and upgraded to 2.2.1 (JPY) with a Voodoo lagfix kernel. Other than that its a stock phone but it flies and is unrecognisable from 2.1.
Kies is a waste of time:
MAKE SURE YOUR 3 BUTTON RECOVERY AND DOWNLOAD MODES WORK FIRST
download latest 2.2.1 JPY firmware (latest UK version) and Odin from http://www.samfirmware.com/
follow the instructions carefully and flash your phone
Note if you do manage to brick your phone which is almost impossible with all the online advice / tutorials / tools available THIS WILL VOID YOUR WARRANTY
souldrinka
/ March 5, 2011read this sites posts yesterday at teatime after finding i could not upgrade to Froyo through kies aaarrgghh…phoned orange armed with the damn fine knowledge from these posts and got my new phone(Froyo pre-installed )by breakfast time …well ok so i eat breakfast at mid day what of it lol
anon
/ March 6, 2011Just done the same as souldrinka – replacement came this morning. Froyo pre-installed :) Phone has Orange homescreen etc now and looks very different – will take some time to get used to it.
jimbob
/ March 6, 2011Called them today. Seems the official line is that they are not replacing phones and the problem is with the kies software, they will contact me when fix to keis is created. I have asked to be called back by a manager. ….. .
anon
/ March 6, 2011That’s what they were saying to me … back in January. I was patient and gave them time to sort out their excuse and plan of action, but it doesn’t seem like they are working on a way to bring the update to those of us who have / had the “locked” 2.1 phones. What could really take THIS long? Simple solution was just to get a replacement rather than waiting for something that may never happen.
Dido
/ March 9, 2011Thank you for the advice Mossy! I called Orange and really disappointed – they simply set that if the phone is functuanal and its working they cant replace it. No mater what I sed – that its not simply a phone but also the multimedia ,speed and functuonality its not the same without the latest update – was like talking to a wall.
They undestand but wont help.
So , Mossy , I have follow your advice and its great. I had a little scare when the phone stayed forever on the “S” sign but after taking the battery for a minute ,everything was fine.
And I am agree with this also – now it is a great phone :)
I am still disappointed with Orange and have few tricks for them when the time for upgrade comes…
anon
/ March 10, 2011For those of you still deciding whether to ask for a replacement or flash the phone yourself, thought I would fill you in on my experiences with Orange’s new 2.2 handset.
Froyo seems to be a vast improvement. Phone is much more responsive and Samsung seem to have fixed a few of the things that bugged me in 2.1 (for example, Samsung’s email app now works much better).
I find all of Orange’s apps and customisations fairly pointless. They seem to work better than before, but I still prefer Samsung’s default apps for email and maps.
There are some totally unnecessary apps – such as demo games that can’t be removed. But they don’t seem to slow the phone down just by being there, so I have left them alone.
Overall, the improvements from 2.1 to 2.2 come from Samsung. There’s no reason why anyone would need Orange’s tweaks / apps, except possibly Orange Wednesday.
dnbkittie
/ March 15, 2011Just smash the phone n claim on insurance! Pay £15. If u get ur handset n upgrade to froyo id advise to do 3 button hard reset. I didnt n it messed up! Factory reset n still had problem. So hard reset n now works perfectly.
JP
/ March 28, 2011Has anybody not had froyo yet and doesnt know whether to do the odin thing or not like me who is afraid of messing it up